Shipping policy

We currently ship in the United States only. 

Complementary shipping for US orders. 

ORDER PROCESSING:

Please allow three days to process your order. Expect an email within three days to let you know your order is on the way!STORE PICKUP - 

We don't have a set store pickup option just yet, but if you're in the Houston area, reach out to us by email and we'll gladly arrange a pickup by appointment. We'll confirm the location and time with you directly.

Return and Refund Policy

We want you to love your purchase! If something isn’t right, here’s how we handle returns and exchanges:

• Items must be returned within 14 days of delivery.
• Return items must be new, unused, unaltered, unwashed, free from odors or dirt, with original tags attached and company packaging. 
•  Final sale, clearance, custom products cannot be returned.
• Any shipping fees paid at checkout are non-refundable, unless the item arrived damaged or incorrect.
•  We’re happy to exchange sizes or colors if stock is available.
• If your preferred item is out of stock, you may choose store credit or a refund.
•  Refunds are processed back to your original payment method within 5–10 business days after we receive and inspect the item.

 Damaged / Defective Items

Please contact us within 7 days of delivery with photos, and we’ll make it right with a replacement or refund.

How to Start a Return

1. Email us at foryou@romia24.com with your order number and reason for return.
2. We’ll provide a return authorization and shipping instructions.
3. Send the item back, and we’ll process your exchange/refund.